• Regulation of Operations of Compliance and Regulatory Unit:
    It defines the principles and procedures which ensure that the Company complies with the applicable framework and its internal rules. It defines the responsibilities, control mechanisms, as well as actions to prevent and address cases of non-compliance.
  • Policy for Prevention and Combating Money Laundering (ML) and Terrorist Financing (TF):
    This Policy describes the general framework in order to combat ML / TF as well as the organizational and procedural measures implemented by the Company to ensure protection against ML / TF risk.
  • Policy against Payment and Acquiring Services Fraud:
    This Policy describes the rules and basic principles regarding fraud incidents in payment and acquiring services that can affect the Company and sets out the necessary measures to prevent such fraud incidents.
  • Policy on compliance with the FATCA/CRS regulatory framework:
    This Policy outlines the requirements arising from the FATCA and CRS regulatory frameworks regarding the transnational exchange of tax information, with which the Company complies
  • OTE Group Code of Conduct: (PDF)
    This Code constitutes a guiding framework for the conduct of all OTE Group employees, including Telekom Payments. The Code confirms our commitment to compliance with the legislation and regulations governing the operation of the Group’s companies, as well as with the principles of ethical and responsible behaviour. In combination with the OTE Group Guiding Principles, it constitutes the foundation of our Group’s success.
  • OTE Group Supplier Code of Conduct (PDF)
    This Code includes the Company’s values ​​regarding business ethics, human rights and environmental commitments which must also be adopted by the Company’s suppliers and applied throughout the whole supply chain.
  • Code of Human Rights: (PDF)
    This Code describes the fundamental principles and values ​​adopted by OTE Group in order to ensure the dignity, freedom and equality of individuals with the aim of creating a safe, fair and non-discriminatory working environment.
  • Suitability Policy
    This Policy includes all the principles and criteria applied during the selection, replacement and renewal of the term of office of the members of the Board of Directors and other management executives of the Company, in the context of the assessment of individual and collective suitability.
  • Policy on Avoiding Corruption and other Conflicts of Interest
    This Policy defines the framework for avoiding corruption and bribery, preventing situations of conflict of interest and adopting measures to identify and address incidents of corruption/bribery as well as managing existing and potential situations of conflict of interest, which may be detrimental to the interests of the company, its customers and its business partners.
  • Diversity, Equity, and Inclusion Policy
    This Policy promotes the concepts of Diversity, Equity and Inclusion at all hierarchical levels in the workplace.
  • Training Policy
    This Policy describes the process for the introductory training and education of the members of the Company’s Board of Directors and other management executives.
  • Whistleblowing and Non-Retaliation Policy
    This Policy sets the framework for the adoption of a reporting system in OTE Group companies regarding violations of corporate policies and procedures, regulations and applicable legislation, including breaches of Union law, describes the process regarding the submission, receipt and monitoring of reports and provides an integrated framework for the protection of persons who report breaches related to the above-mentioned matters.
  • OTE Group Anti-Fraud Policy
    This Policy describes the rules and main guidelines regarding the management of fraud incidents that may occur in OTE Group companies and sets the necessary measures and control mechanisms to prevent such incidents.
  • Binding Corporate Privacy Rules
    These Rules contain the necessary requirements for the processing of personal data of both customers and OTE Group employees in accordance with applicable Greek and European legislation and ensure the high level of protection of personal data.
  • Policy on the Prevention and Combating Violence and Harassment in the Workplace
    This Policy outlines the framework for managing any form of violence and harassment in the workplace in accordance with Law 4808/2021.
  • OTE Group Code of Ethics for Senior Financial Officers
    This Code defines the framework of conduct for Senior Financial Officers, aiming to promote honesty, integrity, transparency and ethical behavior in the performance of their duties.
  • OTE Group Donation Policy
    This Policy defines the procedure followed by OTE Group companies when assessing and implementing donations in alignment with OTE Group Sustainable Development strategy.
  • OTE Group Sponsoring Policy
    This Policy describes the procedure followed by OTE Group companies to carry out sponsorships aiming at transparency regarding the efficient use of resources allocated for sponsorships.
  • OTE Group Benefits Policy
    This Policy includes provisions for the acceptance and granting of benefits.
  • Policy on Avoiding Sexual Harassment within OTE Group
    This Policy aims to prevent sexual harassment in the workplace, promote awareness among managers and employees regarding this issue and support employees in the event such cases occur.
  • OTE Group Labor Relations Policy
    This Policy defines the basic elements that govern and define labor relations within OTE Group.
  • Policy on Concluding Transactions with Related Parties
    This Policy describes how the Company handles issues regarding transactions with related parties in compliance with applicable legislation.
  • Digital Ethics Guidelines on Artificial Intelligence OTE Group (PDF)
    OTE Group Digital Ethics Guidelines on Artificial Intelligence set the rules that apply when deploying AI products and services within OTE Group. Each of the principles represents a statement and a commitment: to accountability, to transparency, to data protection, to security and to consumer protection.
  • Policy οn Insider Trading
    This Policy describes the responsibilities and obligations of employees regarding inside information.
  • OTE Group Policy on Anti-Trust Law
    This Policy describes the operational framework in the context of antitrust law for the activities of OTE Group and its employees. It sets down corresponding operational guidelines for employees who conduct discussions or negotiations with competitors, suppliers or customers capable of restricting the competitive freedom of action of OTE Group, its contractual partners or third-party companies.
  • OTE Group Event Policy
    This Policy describes the conditions, principles and rules of conduct to be observed in the planning, execution and monitoring of events.