Telekom Payments considers the protection of your personal data to be particularly important and adheres to the principle of transparency regarding their processing. With hereby wish to inform you specifically regarding the processing of your personal data when using the website telekompayments.com (hereinafter referred to as the “Website”). The Website allows for simple browsing for information regarding the Electronic Money Institution Telekom Payments, licensed by the Bank of Greece.
Contents
1. What is the identity and contact information of the personal data controller?
2. What categories of personal data do we process?
3. For what purpose do we process your data and on what legal basis?
4. Who are the recipients and for what purpose is personal data transmitted to them?
5. What are your rights regarding the processing of your personal data?
6. What kind of measures are being implemented to protect your personal data?
7. Which trackers/cookies are used on the website?
1. What is the identity and contact information of the personal data controller?
| DATA CONTROLLER | HEAD OFFICES | CONTACT DETAILS |
| “TELEKOM PAYMENTS – ELECTRONIC MONEY SERVICES SINGLE MEMBER S.A.” (hereinafter “Company”) | 99 Kifissias Avenue, Maroussi | customerprivacy@telekompayments.com |
2. What categories of personal data do we process?
| DATA CATEGORIES | EXAMPLES |
| Data resulting from the use of cookies and similar technologies. | You can find information about the use of cookies and similar technologies in the “Cookie Settings” menu, in the footer of the Website. |
| Navigation data on the website | E.g., the IP address of the computer, the URL of the website you visited, time. |
3. For what purpose do we process your data and on what legal basis?
For the provision of services through the Website (Legal Basis: Execution of Contract)
| PURPOSE OF PROCESSING | DATA CATEGORIES | RETENTION TIME |
| For the proper and secure operation of the website, the data is used exclusively for data security purposes, mainly to protect against attempted attacks on our servers. | Navigation data | Session |
4. Who are the recipients and for what purpose is personal data transmitted to them?
Recipients of your personal data may be third-party companies with whom we collaborate.
In these cases, the third-party companies are executing the processing on behalf of Telekom Payments, i.e. Telekom Payments partners, who undertake the execution of a specific project following our instructions and applying the strict procedures of the OTE Group regarding the processing of your personal data. In these cases, Telekom Payments continues to be responsible for the processing of your personal data. την ευθύνη αναφορικά με την επεξεργασία των προσωπικών σας δεδομένων.
The processing of your personal data for the above-mentioned purposes by our partners is mainly carried out within Greece and the European Union (EU). In case we cooperate with companies outside the EU, they will process your data only upon our instruction and in the event that there is a decision of adequacy by the European Commission or if appropriate clauses are agreed upon, that ensure a high level of security concerning the processing of your personal data.
Beyond the above companies, Telekom Payments does not process or disclose your personal data to third parties except in cases where disclosure/transmission is required by applicable law.
5. What are your rights regarding the processing of your personal data?
The rights you can exercise include:
| Right of Access | You have the right to receive information regarding the processing of your data and copies of it. |
| Right to Rectification | You have the right to request the correction of your inaccurate data (e.g. correction of address, contact details) as well as the completion of incomplete data. |
| Right to Erasure | You have the right to request the deletion of your personal data in case it is no longer necessary in relation to the purposes for which it was processed or in case you have withdrawn the consent on the basis of which we collected and processed it. |
| Right to Restriction of Processing | You have the right to request the restriction of processing for a specific purpose (e.g. for the sending of promotional messages). |
| Right to portability | You have the right to receive your personal data that you have provided to the company, in a structured, commonly used format that is also readable. |
| Right to Object | You have the right to object to the processing of your personal data in cases where you do not wish the processing of your personal data, provided that the processing is based on a legitimate interest and/or when profiling is taking place. |
To exercise your rights and/or contact the Data Protection Officer, you can:
– send an e-mail to customerprivacy@telekompayments.com or
– send a letter to “Customer Service, 99 Kifisias Ave., 15124, Maroussi” with the subject “Exercise of personal data rights”, stating your full name and contact number.
In case you believe that we have not sufficiently addressed your request, you can file a complaint through an online portal to the Hellenic Data Protection Authority (Athens, 1-3 Kifissias Avenue, P.C. 115 23 | tel: +30 210 6475600). Detailed instructions for filing a complaint are provided on the Authority’s website.
Telekom Payments will respond to your requests free of charge without delay within one month from the receipt of the request. In exceptional cases, this deadline may be extended for two (2) months if this is required due to the complexity of your request. In any case, we will inform you about this extension and the reason for the delay.
If we consider your request to be manifestly unfounded or excessive, we reserve the right to ask for the payment of a reasonable fee for its fulfillment, considering the administrative costs of its execution, or even to refuse to proceed with your request.
6. What kind of measures are being implemented to protect your personal data?;
Telekom Payments takes appropriate organizational and technical measures for data security and protection against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and any other form of unlawful processing.
7. Which trackers/cookies are used on the website?
We use cookies and similar technologies on the Website to store, retrieve, and process information on your device. Our partners also use these technologies.
The data processing of the trackers is carried out:
For the category “Necessary and Functional” with Legal Basis: Execution of Contract
ΠYou can find more information about the categories of trackers in the footer of the Website under the link “Cookie Settings,” while the detailed list of trackers as well as the partner-recipients of these can be found in the section “List of partner-recipients and trackers used on the Website” of this document.
List of partners-recipients and trackers used on the Website:
| Partner – data recipient | Service | Purpose of processing | Powers | Processed data | Storage Period | Processing in third countries | Transfers under appropriate safeguards / Exceptions |
| Purpose of processing: Necessary and functional | |||||||
| Telekom Payments Single Member S.A. Leof. Kifisias 99, 15124 Maroussi | Tracker consent management | Used Cookie_Consent_Set to store your choices about tracker consent | Telekom Payments Single Member SA | User Options on Tracker Consent | 3 months | ||
| Imperva Inc, 3400 Bridge Parkway, Redwood Shores, CA 94065, United States of America | Incapsula | We use Imperva as a WAF and caching service, providing protection against attacks and improving the performance of our applications through advanced security and content caching. | Telekom Payments is responsible for data protection. Imperva acts on behalf of Telekom Payments | We use Imperva’s services to protect our website from malicious attacks and enhance security. At the same time, Imperva improves the performance of the website through content caching. The collected data is used to detect and prevent malicious actions, as well as to optimize the browsing experience of users. | Session | ||