Date of Publication: 25/6/2025
Telekom Payments is committed to ensuring the accessibility of the telekompayments.com website within the following days (July 2025), in accordance with the provisions of Article 4 “Specific Compliance Requirements for Websites” of Decision No. 1095/6/18-12-2023 (Government Gazette B’ 7705/31.12.2023) of the Hellenic Telecommunications and Post Commission (EETT), titled “Issuance of a Regulation defining requirements for providers of publicly available electronic communications services to ensure equal access and choice for end-users with disabilities in accordance with Law 4727/2020”, and in alignment with both national and European Union accessibility legislation.
At Telekom Payments, our aim is to make our digital services accessible to all users, including individuals with disabilities. Our continuous efforts focus on enhancing the user experience for everyone, ensuring that our digital content is clear, functional, and inclusive.
This accessibility statement applies exclusively to the telekompayments.com website. Telekom Payments is not responsible for the accessibility of third-party websites that may be accessed through hyperlinks on our site.
Compliance Status
Telekom Payments complies with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, ensuring that our websites and applications are functional and accessible to the general public. We continuously work to improve our platforms with the goal of providing equal access to all.
Accessibility Measures
To achieve our accessibility objectives, Telekom Payments has implemented the following measures:
- Accessibility Testing: Our goal is to identify areas that require improvement and implement optimal technological solutions wherever feasible. We conduct manual testing and use assistive tools to detect and remediate any potential accessibility barriers in our application.
- User Testing: During the testing of key digital functionalities, we collaborate with users with disabilities in order to better understand their needs and provide enhanced services.
- Staff Training: Our design and development teams are trained in accessibility best practices to ensure that our services address the needs of all users.
Contact for Requests or Feedback
We highly value your feedback regarding the accessibility of our mobile application. If you encounter any issues or have suggestions for improvement, please contact us at: accessibility@magenta.pay with the subject line: Accessibility Feedback – telekompayments.com website . We aim to respond within five (5) business days unless additional time is required to investigate the matter.
System Compatibility
Our application has been designed to be compatible with the following systems:
- Screen Readers: VoiceOver, Narator
- Web Browsers: Mozilla, Chrome
Limitations and Alternatives
Despite our ongoing efforts to ensure accessibility, certain limitations may persist. Below are specific examples, along with justification for their current unresolved status and suggested alternatives:
Despite the constant and continuous effort to ensure the accessibility of our website telekompayments.com , some limitations may still exist. Below are specific examples, accompanied by a relevant justification for not resolving them immediately, as well as possible alternatives:
The cookie pop-up is in the process of being adapted to fully comply with the Accessibility Guidelines (WCAG 2.2 AA):
During the audits, some issues were identified (e.g. insufficient color contrast, labels on buttons, keyboard navigation, incomplete accessibility of some PDF files such as the price list), which have not yet been completed due to necessary modifications in design and implementation. It is temporarily recommended to use the latest versions of Chrome or Firefox and use the built-in device accessibility tools until full fixes are implemented. We are committed to continuous improvement in order to ensure a seamless experience for all users.
Updates to the Accessibility Statement
This statement will be updated by Telekom Payments as improvements are made to our websites and applications.